Q: How long will it take to complete?

A: There are two versions of the framework, The Rapid Review has been designed to take no longer than 15 minutes to complete. It requires a high level estimate of where you think your service, or your organisation is against a range of indicators.  The Comprehensive Review requires more in-depth information and,  depending on the level of supporting information you choose to enter,  can take between 1-3 hours to complete fully.

Q: Who should complete this?

A: The Confidence Framework was originally designed for an audience that represents and/or supports sector-specific service delivery organisations, such as infrastructure organisations or funders or commissioners that are interested in supporting service and organisational improvement.  It is also developed to support service delivery organisations to reflect on, and develop and improve,  their existing practise.   When designing the Confidence Framework we focussed on service areas including children and young people, youth social action, mental health, homelessness, sports or arts-based sectors. However, given that the Confidence Framework may be adapted it is not limited to these service areas.

Q: I’m trying to register for an account on the site so that I can use The Confidence Framework but I haven’t received the registration email.

A: Sometimes automatic emails from an unfamiliar website can be marked as spam or junk email by some email programmes or email providers. The first thing to do is to check your spam or junk folder.

Q: How do I set my password?

A: After logging in you can set up or change your password in your profiled account.

Q: What’s my username?

A: Your user name will be the email you registered the account to.

Q: I don’t understand some of the jargon used in the Confidence Framework.

A: There is a comprehensive glossary available, please refer to this. It should explain most of the terminology that we use in the Confidence Framework. let us know if you spot something that is not included and which should be!

Q: What if I get something wrong?

A: The Confidence Framework report is yours.  You can return to it any time to change the values if you want to re-assess a response. There are no right or wrong answers.   The Confidence Framework is intended to support dialogue that leads to improvements in your service.

Q: How do I print my review?

A: For best results,  set your page set up to landscape and select the option to print background images and colours in the browser’s print dialogue. Once this has been set up use the print function button on the final review page.

Q: I am unsure of how to answer a question?

A:  There are no right or wrong answers to the criteria and of course at times you may need to select the ‘best fit’ response, rather than one that exactly matches where you are.   If you cannot respond to a measure because you do not know or you need to check it out with colleagues, or you simply want to come back to it later,  then leave the rating blank and come back to it another time.

Q: What happens when I finish my review?

A: Once you have pressed “finish my review” you will have the option to email the finished review to a colleague or to print the finished review. Once you have  finished your review you will be able to come back to it at a later date to update it.

Q:  Can I complete the Comprehensive Review only?

A:  We would encourage you to complete both the Rapid and Comprehensive Reviews  to get the maximum benefit from the Confidence Framework.  The Rapid Review allows you to think about the questions and answers and provides a basis for discussion with colleagues across the service delivery area or the organisation.  It has been designed to take as little as 15 minutes to complete.  We think it unlikely that one person will be able to answer every aspect of the Comprehensive Review with full confidence.  Secondly the Comprehensive Review will encourage you to think about the evidence you have which supports the responses s you have provided. Completing the Rapid Review first will prime you as to the nature of the evidence you may wish to gather.